Our methodology
We see that service transformation depends on three key elements that are all equally important: People, processes, and technology. Our improvement approach draws together change leadership, service design, continuous improvement, stakeholder engagement, and coaching. We are inspired by the likes of John Kotter, Brene Brown, Stephen Covey, and more. Our approach underpins all our improvement activities, which we tailor to meet the needs of the organisations we work with. We always begin by creating a shared understanding of why improvement is needed, before identifying areas for change, reimagining existing perspectives, making the agreed change and then sustaining it.
FOREST is Mondrem’s improvement approach that draws together change leadership, service design, continuous improvement, stakeholder engagement and coaching tools and techniques. We use it to underpin all our improvement activity with organisations, teams and individuals. We share the approach, tools and templates with our clients and create bespoke versions to match the particular needs of individual clients. We begin by developing a strong sense of shared understanding, before identifying areas for change, reimagining existing perspectives, making the agreed change and then sustaining it.
What our clients say
"The technical team always had a good relationship with enforcement, but it was much more transactional. With Mondrem’s help, we now work much more closely together. The enforcement manager and I meet every week to catch-up about how best we can support each other, creating a shared understanding between our teams that helps us to continue our journey together."
- Aminur Rahman, Technical Support Team Leader, Enfield Council
"Mondrem worked with people. They were gently challenging. And they provided new tools. It was a process that helped people to get where they needed to get to themselves."
- Lucy Taylor, as Director of Growth and Sustainability, Ealing Borough Council
"Mike held up a mirror to show us how things really were, so that we could understand properly what was needed to fix the issues we had. It's brilliant having someone who knows the sector, know its language and the operational tools that make things work, who understands the people issues and can support, challenge and coach in a way that really delivers change."
- Nazeya Hussain, as Executive Director of Place, Royal Borough of Kingston-upon-Thames
"Working with Mondrem has been a rewarding experience. This is the beginning of our journey as a service, but we have already seen noticeable improvements to work-in-progress levels and greater shared understanding within teams."
- Stephen Hunt, Director of Planning & Development Management, East Riding of Yorkshire Council
