Mondrem CIC is our not-for-profit public service transformation company, on a mission to make public services brilliant, everywhere, all the time. We are all people with lived experiences of public services – both good and bad. We see that public services are often brilliant, but it’s not everywhere and it’s not all the time. That’s when people who rely on public services can feel let down or be let down. We want to help stop that. We believe that helping public servants to feel good about coming to work is the first step in making public services brilliant. So, we start with their wellbeing and the things that stop them being the brilliant, passionate public servants they want to be. We listen deeply and unconditionally, we make human connections, and we help build the shared understanding that is the foundation of every successful change. 

When she was 10 years old, Katy was diagnosed with a rare brain cancer that would be difficult to remove. She was given only a few months to live. From that moment until the end of her life 37 years later, Katy received outstanding care and support from great people and great public services. It gave her a life she might never have had. And it gave her family joy they might never have known. But in that time, without intent, some otherwise great public services also caused Katy and her family unnecessary pain and anguish.