Working with us
We seek first to understand, then to be understood. We are attentive listeners who engage with every level of an organisation. We plant innovative ideas and encourage our clients to nurture those ideas. We see through the blizzard of complexity, promoting simplicity. Our public sector clients see a diligent, supportive and patient team of experts who deliver big improvements in staff wellbeing and customer experience.
Human connections are at the core of what we do. Without these connections, continuous improvement would be hard to sustain. These connections form the basis of a shared understanding – a keystone to improvement. Once a shared understanding is achieved, we can develop ideas for change. We encourage new ways of thinking, before planning and implementing change. But the process doesn’t stop there. Sustainability underpins the changes we make, and continuous improvement techniques ensure that change is sustained. We want to make every workplace a happy one, filled with joy - just like the forest of Mondrem.
Thinking differently about technology
When organisations embrace new technology, brilliant things can happen. Often, though, new technology can feel confusing and ends up simply as a replacement for the old, paper-based methods. During our improvement projects, we work with clients to get the most from the technology they have, as well as implementing new tools which help them to deliver better results. We know that effective technology still relies on the people using it, so we support clients who adopt technology, making sure their teams are properly supported.
Supporting people at the heart of organisations
We understand that people are at the heart of every organisation. Our improvement approach focusses on the working lives of those people, as well making the most of the technology and resources available to them. By using tools to examine trends in work in progress and regular wellbeing surveys, we can forecast and organise upcoming work in a way to make sure no one is left feeling overwhelmed or working beyond capacity. When hope is scarce, we carry it, because we know that when the end is in sight, the final few steps to the top of the hill will reveal a brand-new, inspiring outlook. Happy people can deliver much better results.
FOREST is Mondrem’s improvement approach that draws together change leadership, service design, continuous improvement, stakeholder engagement and coaching tools and techniques. We use it to underpin all our improvement activity with organisations, teams and individuals. We share the approach, tools and templates with our clients and create bespoke versions to match the particular needs of individual clients. We begin by developing a strong sense of shared understanding, before identifying areas for change, reimagining existing perspectives, making the agreed change and then sustaining it.
In their own words...
“Mondrem worked with people. They were gently challenging. And they provided new tools. It was a process that helped people to get where they needed to get to themselves.”
Lucy Taylor, Director of Growth and Sustainability, Ealing Borough Council
“It was good to see the team, including quite junior planners taking ownership. You could see the excitement that gaining such a level of responsibility and decision-making had caused. They were proud of their decisions and owned and defended those choices. Our project is about changing behaviour and attitudes. By improving our processes and technology, and delegating work differently, we are well on the road to achieve that.”
David Scourfield, Chief Planning Officer, Ealing Council
“The specialist intellectual support and guidance that Mondrem can offer this process is of very great value.”
Tom Coates, Development Management Manager, Stoke-on-Trent City Council
“Mike held up a mirror to show us how things really were, so that we could understand properly what was needed to fix the issues we had. It's brilliant having someone who knows the sector, know its language and the operational tools that make things work, who understands the people issues and can support, challenge and coach in a way that really delivers change.”
Nazeya Hussain, Executive Director of Place, Royal Borough of Kingston-upon-Thames