talkwithus@mondrem.co.uk 

What do we want clients to feel? 

At Mondrem we want everything we do to reflect our philosophy: through understanding, delivering, and nurturing. Our team knows the pressures that public services are facing today and want to help transform workplaces with hope and innovation. We bring optimism to situations where it can sometimes be difficult to see, improving workplaces and increasing fulfilment. 
 
As we addressed the concerns of our clients, our team saw the opportunity to reduce stress in the functioning of the UK health system by helping service users and service providers communicate with each other more effectively. 
Wayfinder was created to guide and support patients and carers through their mental health journey from the very first time a problem is suspected right through to post recovery. Finding, organising, and delivering information to make it accessible at the right time, in the right format, to the right people in a way that supports the best clinical outcomes. The aim of our products is to empower people to feel in control of managing their wellbeing by providing tools that connect them to what they need. 

Client Quotes  

“It was good to see the team, including quite junior planners taking ownership. You could see the excitement that gaining such a level of responsibility and decision-making had caused. They were proud of their decisions and owned and defended those choices.  
 
Our project is about changing behaviour and attitudes. By improving our processes and technology, and delegating work differently, we are well on the road to achieve that”. 
David Scourfield, Chief Planning Officer, Ealing Council 
“Discussions weren’t limited to management roles and Team Leaders, they were inclusive of everyone in the department, reinforcing the culture change we wanted”. 
James Doe, Assistant Director of Planning Development & Regeneration, Dacorum Borough Council. 
“It’s been so impressive that the message has really stuck…Getting people to believe in change is what makes the difference.” 
Brett Leahy, Head of Planning & Building Control at London Borough of Redbridge. 
“The specialist intellectual support and guidance that Mondrem can offer this process is of very great value. Mike is a great facilitator [of change] who can remove barriers and hold my ‘feet to the fire’… he has been a mentor and coach to me throughout his time with the team” 
Tom Coates – Development Management Manager, Stoke-on-Trent City Council 
“Mike has been a great sounding board for me and for other members of the leadership team. He is able to cut through complexity and help us get at the core issues we need to look at. He’s ensured that we remain focused on the strategic when that’s needed. 
 
Mike brings a new perspective and real credibility in alternative ways of working for public services. And he brings friendly challenge that includes asking the difficult questions.” 
James Howse – Corporate Director Resource, South Staffordshire Council 
For the last 12 years we’ve run at a backlog in terms of planning applications within the Registration and Business Support team. Whereas now, after Mondrem’s support, we’ve run from June of last year (2016) to the present with no backlog. And that includes Christmas which is always a problematic period. This is very positive and offers us stability. 
Emily Hammerton – Development Management Manager, Vale of White Horse District Council 
Mike is a personable individual. That really helps. He challenged us which is really good. He got the right mix between being supportive and being challenging. 
 
The toolkit developed with Steve has just the right level of detail and is easy to read and understand. 
 
FOREST provides a useful structure that is helping build confidence and capability in CBH. 
Matt Armstrong – Head of Asset Management, Colchester Borough Homes 
“Working with Mike is like having a safe space to talk about issues – and that’s refreshing. 
 
When it was first suggested that I work with someone to help improve my performance, I thought “Oh no!” I imagined it being quite boring and impersonal – like a lecture. But working with Mike felt like being understood, accepted and heard – that opens the gate to addressing the real issues. 
Rachael Riach – Planning Policy Officer, South Oxfordshire and Vale of White Horse District Councils 
Mike’s helped us to understand the issues clearly, create a plan to improve, given us some tools to help do that and increased our confidence and belief that we can succeed. 
 
Mike shows empathy, he’s sensitive to the situation and he speaks and understands the language of the work we do. That helps make human connections and builds the trust needed to make change possible. 
Clive Wood – Highways Development Control Manager, Nottinghamshire County Council 
“When I think back to how things were when we started, without Mike’s support, I don’t think I would be where I am today with the work I am doing and the personal progression his support has provided. I am in a very different, much better place now, with more confidence in the work and role that I am doing. The support that Mike has provided has been invaluable” 
Debbie Hardy – Technical Planning Manager, Milton Keynes Council 
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