We're looking for a Business Operations Lead
Posted on 23rd February 2021 at 12:00
Mondrem’s mission is to make public services brilliant. Everywhere. All the time.
We want to create personally and professionally rewarding places to work, and faster, better customer experiences. And we believe that improving public services isn’t always about bigger budgets. We know that well-run public services can cost less to run and earn more fees.
We’re looking for someone who believes as strongly in these ideas as we do.
I hope that’s you.
Mike Astbury
Managing Director
The basics
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Reports to |
Managing Director |
|---|---|
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Salary |
£19,250 pa basic + uplift for fee-earning work Expected range £22,000 to £25,000 pa |
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Type of job |
Full-time or part-time, permanent |
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Weekly hours |
25 to 37 |
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Location |
A mix of home-based and office-based work Our office address is Smart Innovation Hub, iC6, Keele University Science and Innovation Park, Keele, ST5 5NS |
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Probationary period |
Six months |
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Notice period |
One month |
Job purpose
To support the Managing Director and Customer Director in running and developing the business.
To work as part of a small team of project co-ordinators supporting colleagues to deliver client projects. Much of this part of the role will be fee-earning work.
Job overview
As a professional services company, Mondrem’s development happens through building relationships and making human connections. That includes getting and sustaining people’s attention. We are developing our brand, growing our influence in our target markets, and nurturing our precious values and culture. We’re co-ordinating these effort through or growth plan.
We are looking for someone who will work closely with the two directors and wider Mondrem team to co-ordinate:
Our work in developing and delivering our growth plan
The core administration functions of the business
Project activity in some of the company’s client projects
Main tasks and responsibilities
These are the main tasks and responsibilities – but we will be keen for these to change over time to match your personal growth in the role, your ambition and ours.
Building trusting relationships with clients, colleagues, suppliers and the company’s advisers.
Coaching and training colleagues in the things you excel at.
Developing and reviewing operating processes and making improvements whenever possible.
Carrying out research and collecting and analysing data to help prepare reports, proposals and other documents.
Overseeing supplier contracts and contract renewals.
Maintaining company records and information.
Using and maintaining the company’s record-keeping and team communications systems – currently Microsoft Office 365 for business and project activity, Xero for finance, and Capsule for CRM.
Developing and maintaining management information systems, producing reports, producing board papers, and organising returns and other external reporting.
Organising the board and other meetings and events.
Maintaining people records.
Co-ordinating recruitment, people development activity and other people-related administration.
Co-ordinating project work.
Supporting colleagues in delivering client projects and the growth plan.
Recording and monitoring project actions.
Managing and maintaining the directors’ diaries, appointments and travel arrangements.
Checking, filtering, responding to and sharing incoming communications.
Answering and managing incoming calls and welcoming visitors.
Preparing and editing emails, presentations and other communications.
About you
Key skills and competencies
Proficient at providing support to senior people.
Proficient computer skills; including
Detailed knowledge of Microsoft Office applications including, Word, Excel, PowerPoint, Outlook, OneNote.
Able to use financial record keeping systems.
A good knowledge of standard office administration practices and processes.
Strong organisational, time management and planning skills.
Excellent communication skills.
Good information gathering and monitoring skills.
Good problem analysis and problem-solving skills.
Sound judgment and business-like decision-making ability guided by the company’s values and beliefs.
Able to work without direct supervision, setting priorities based on the company plan and using initiative.
Able to handle information sensitively and confidentially.
A great team player.
Good attention to detail and accuracy.
If you have these too, it's a bonus
‘A’ level or higher qualification in English language.
Plain English training or qualification.
A project-management or project administration qualification.
Your style
Self-motivated and enthusiastic
Proactive and adaptable.
Great customer-service ethos – exceeding customers’ expectations.
Good self-presentation and confidence.
Can-do.
A tactful diplomat.
What else we offer
25 days holiday per year (pro rata)– and all the bank holidays.
Flexible working hours that we will agree between us.
Modern offices in a great campus location.
2 paid days a year for voluntary work locally.
How to apply
If you’re the person we’re looking for, please send your CV and a covering letter telling us why you’d be great for Mondrem and this role to talkwithus@mondrem.co.uk
We look forward to hearing from you.
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