About Us

Mondrem are public service transformation consultants based in Cheshire and Staffordshire. We work across the UK with local councils and the NHS. When public services don’t work well we know how to help.

We’re a team of experienced experts who care about public services. We feel most satisfied when changes deliver great services and a great experience for customers and staff. And we thrive on helping make services more efficient – and that doesn’t just help public bodies to do more with less, it’s part of improving life for customers and staff too.

more about us

Mondrem’s work is all about improving public services. That’s because there is such a huge difference between the way that good and poor public services affect people’s lives. We think about ‘and and’ not ‘either or’ – So our mission is to help public services deliver lower costs and great services and a rewarding working experience for the people who deliver them. We want to work with people who believe as strongly in this idea as we do.

we’re interested

Open enough to really listen and understand.

we’re bold

Bold enough to support people even when they are misunderstood.

we deliver

And we know that the best people to design and deliver improvements are the people doing the job.


Mike Astbury

Mike wants to create an organisation who care for people who look after others. He is great at listening, connecting and offering hope where it can sometimes difficult to see.

Mike wants to look after the people we depend on. Following personal experiences both giving and receiving support within public bodies, Mike recognised the value in the work they do, and wanted to give-back to the communities that he genuinely believed in. Mike aspired to build an organisation to nurture and support the people at the heart of public services, ensuring the effectiveness of the vital outcomes that they deliver.

As Mondrem’s director, Mike takes the time to listen to and understand his clients so he can provide the right solutions – he knows a one-size approach isn’t effective enough. Mike wants both workers and users of public services to feel equally valued and fulfilled. His mission is to make public services great, in all places, and at all times.

Sarah Cresswell

Sarah wants effect change from the front-line. She is motivated to make public services work, and plant ideas to develop a better and more effective workspace.

Sarah enjoys being on the front-line to make a difference. Following her careers in the police and fire service, Sarah went on to work with the NHS and local councils, cementing her ambition to support important organisations as such. She found the most reward in the work she did to support Mental Health services, as the changes she effected had such a great impact on the lives of others.

Sarah describes herself as a ‘meticulous professional’, who is motivated by public services that work. She believes that many public bodies don’t always have time to think about how they do things, and as Head of Business Development, is on a mission to offer headspace to these organisations and plant the seed of a better, more efficient way of working. She cares about the work they do, and is inspired to nurture those at the heart of our most vital services.

Lucy Gibbs

Lucy wants to make the world that bit brighter. Her kindness and enthusiasm help her to build meaningful connections, and see beyond what’s on the surface.

Lucy finds the work that she does to support other people the most rewarding. Pursuing career paths ranging from childminding to mentoring young offenders, Lucy always found herself going above and beyond what was written in her job description to give people the support they really needed. Lucy sees past the titles of ‘offender’, ‘parent’ or ‘client’ and understands the importance of connecting with the person behind the label.

As Mondrem’s Project Lead, Lucy’s lively approach is filled with positivity, motivation, and a determination to get things spot-on – she’s never disheartened by a challenge. Lucy finds fulfilment in helping others achieve. Her mission is simply to make a difference every day, no matter how small, to make the world a better place.

Bob Melling

Bob knows that public services matter. Inspired by his family’s own experiences,  he uses his creativity to tell the stories that make public bodies better.

Bob is passionate about turning his research into the stories that need to be told. Public services transformed his family’s life by providing Bob’s brother with the care he needed to make sure his disability did not determine his future. During this time, Bob’s family experienced both outstanding and struggling services. He realized that when prepared, public services were capable of great things, and wanted to tell success-stories like his.

Bob aims to publicise the important work that Mondrem do, to the people it can really help. Taking inspiration from his brother’s story, Bob’s mission is to make sure families like his can access the resources they need to achieve – he knows that public bodies can be exceptional given the right support and guidance.

Cynthia Benin

Cynthia has first hand experience of the incredible work that public services to. Her family and her community inspire her to support the people who they depend on.

Cynthia believes in her community and looking after those within it. Having grown up in a family of NHS front-liners, council employees and childminders, Cynthia has witnessed the great work that our public services do, and is inspired to help others following the example set by the amazing, dedicated people around her. Cynthia always looks for ways to nurture her local community as a campaigner for women and youth in tech, and a tutor to school-age students.

Whilst working with Mondrem, Cynthia wants to shape our community by supporting not only the people in it, but also the people who they depend on. As Mondrem’s Digital Transformation lead, Cynthia is on a mission to make sure we can truly look out for our public services and communities as efficiently as possible- she aspires to support people as much as they do.

George Knight

George’s family inspire him to help someone every day. His cheeriness brightens up our team, and underpins his desire to support people through the work he finds rewarding.

George is the most content when he’s helping others. While looking after his sister with learning difficulties, George developed a huge appreciation for the support that public services offer, and witnessed the impact that efficient versus inadequate services had on family life. After working for a

payment processing company, George wanted to find a more fulfilling way to use his tech knowhow, while offering support to others.

George’s cheery and upbeat personality brings energy and enthusiasm to Mondrem. He loves to find new perspectives and solutions for our team using the data that he analyses. George’s mission is to makes other peoples’ lives better every day, and to support the services that he knows need it the most.

Kate Douthwaite

Kate believes that a day spreading joy is a day well spent. Writing her way to happiness, she wants to inspire positivity through everything she does.

Kate loves to make people laugh. From her own personal and professional experience, she knows how important wellbeing and happiness are to success, and is always out to brighten someone’s day- from offering them support to cracking a joke. She makes it her goal to motivate others by staying positive. Kate believes that happiness is contagious, and is key to building a fulfilling workplace.

Eager to develop Mondrem’s online presence and broadcast good news, Kate’s creative approach to work means our stories can reach the people who can make a difference. Her mission is to inspire change by spreading positivity throughout the organisations who need it most. Kate believes this is the foundation for development and innovation.

Marianne Jervis

Marianne is a people person. She listens to clients on an individual level, and provides the bespoke support that’s really needed, no tick-boxes allowed.

Marianne has a love and energy for working with people. Following a background in Health & Social Care, Marianne found fulfilment in supporting others, often helping not only those directly in her care, but the people around them too. After hearing Mike’s story, she decided to put her leadership, management and mental-health training to use at Mondrem.

Marianne wants to streamline, reduce pressure and improve mental wellbeing in organisations. And her strategic approach to work means she can offer the necessary tools to do this – tick-box exercises aren’t on the cards. Marianne believes management is about people, and it is her mission make every outcome the best it can be. She believes the best work is done by people who can work cohesively and as a team.

Steve McLauchlan

Steve inspires people to be the best they can be. He is motivated to support the people who want to do well, sharing his knowledge to help them succeed.

Steve believes that people are capable of doing great things. His breadth of teaching experience means Steve knows the importance of communication and guidance. He is passionate about sharing his know-how and experiences to benefit organisations, by developing the people who work within them. He believes that transferring knowledge and understanding is key to effective innovation.

Whilst working with Mondrem, Steve’s drive for self-improvement and success underpins his motivation to help those people and organisations who want to do the same – he sees every challenge as an opportunity for re-imagination, development and improvement. Steve’s mission is to make our communities better places. He believes that with the right attitude and direction, people can do things much more effectively, and aims to equip organisations with the tools they need to do so.

“Mike helped me to respond to challenging time in my career.  I knew I had the potential to be successful, but I was missing some of the skills and the confidence I needed to improve my performance and to feel better about work. I found the experience challenging, really useful and it worked!”

A Council Planning Service team manager – 2016

click here to read more