Mondrem helps public services be what customers need them to be. And we help make public service the rewarding vocation it should be.
We help public service organisations like councils and the NHS to meet the huge challenge to deliver more with less:
- Understanding customers’ real needs
- Reducing demand
- Designing-in efficiency
- Designing-out mistakes and waste
- Managing performance
- Increasing income
- Improving change leadership
We help public servants to develop the new skills and personal resilience they need to cope and thrive in challenging times.
- Reducing stress
- Saving time and effort
- Building professional satisfaction
- Improving professional relationships
- Developing capability
“Mike helped me to respond to challenging time in my career. I knew I had the potential to be successful, but I was missing some of the skills and the confidence I needed to improve my performance and to feel better about work.
I found the experience challenging, really useful and it worked!”
A Council Planning Service team manager - 2016
Mike works with local councils and other public services - building productive co-operation between teams and services, improving team performance and developing people for success.
Steve works mainly with public services and social enterprises - using structured improvement approaches including Lean and social marketing to help develop a more commercial approach and business-like behaviour.
Lucinda has a background of operational and strategic roles in national and local public services, charities, social entrepreneurs and the Church of England. She specialises in strategic analysis, multi-stakeholder engagement and organisational design and development.